Maximizing Performance Through Applied Common Sense*

If you are going to resolve conflict you have to reach an agreement with the other parties that you can actually live with.

Ask open-ended questions.

Life is fair, life is unfair and both.

Smile first, and your emotions will catch up.

Do you want to be right or would you rather be effective?

Take responsibility for yourself and capitalize on your strengths.

If you are going to resolve conflict, you must be comfortable with actually resolving conflict.