Thursday, December 8, 2016

Resolving Conflict - Compromise

If you are going to resolve conflict you have to reach an agreement with the other parties that you can actually live with.
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Monday, November 14, 2016

Selling - Open-ended Discovery Questions

Ask open-ended questions.
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Life is Fair

Life is fair, life is unfair and both.
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Smiling

Smile first, and your emotions will catch up.
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Resolving Conflict - Right Fighter

Do you want to be right or would you rather be effective?
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Monday, October 17, 2016

Take Responsibility for Yourself

Take responsibility for yourself and capitalize on your strengths.
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Resolving Conflict - Flight or Fight?

If you are going to resolve conflict, you must be comfortable with actually resolving conflict.
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Friday, September 16, 2016

Resolving Conflict - Bad

Conflicts are normal
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Wednesday, September 14, 2016

Resolve Conflict

Resolve your conflict with others and you will get better results.
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Thursday, August 11, 2016

Empathy

When you empathize with people, they will begin to relax.
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The Way Life Is

Life is as it is, instead of how it should be.
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Thursday, July 7, 2016

How Persuasion Works

People will engage, adjust, sign-up, buy, or contract, when in their terms, it makes sense to do so.
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Monday, June 20, 2016

Pull vs. Push

People will decide to comply and be persuaded when they come to conclusions.
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The Pull

Ask more questions rather than giving answers.
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Monday, June 6, 2016

CLOSING

Remember, closing starts at the beginning
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Wednesday, May 11, 2016

Thank You Notes

Remember what your mother taught you and send "thank you" notes.
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Effective Selling - Be a Tailor

If you want people to buy, give them a custom-made suit.
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Tuesday, April 26, 2016

What You Radiate, You Attract

People will treat you how you teach them to treat you.
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Open-ended Questions

Remember the words: What, Where, How, Who, Which, When.
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Thursday, April 14, 2016

Etiquette When Late

Thank you for your patience.
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Thursday, March 24, 2016

RESPONDING TO COMPLIMENTS

How do you respond when someone gives you a compliment?
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Friday, March 18, 2016

Absolutes

Change your wording and you will get more flexibility.
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Thursday, March 3, 2016

Taking Things Too Personally

Do you take things too personally?
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Friday, January 22, 2016

Responding to Appreciation

If someone says, “Thank you very much.” Respond, “It’s my pleasure.” When you say that, they feel good and so do you.
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Thursday, January 7, 2016

Customer Service

Take good care of your customers and they will take good care of you.
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