Friday, August 14, 2015

Persuading Others

Ask rather than tell.
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Tuesday, August 4, 2015

Change Yourself First

If you want someone to change their behavior, change yourself first.
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Yeah But's

Are you creating conflict by the words you use?
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Thursday, July 30, 2015

Multiple Options

In any situation around which there is conflict, there are a minimum of three options.
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Wednesday, July 29, 2015

Common Sense

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Wednesday, August 13, 2014

Effective Selling - Close Endend Questions

Get the customer in the direction of "yes."
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Monday, June 23, 2014

Effective Selling - Two Option Move

Use the word, "Which?"
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